Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Run Windows Update troubleshooter
- Run Windows Update troubleshooter
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Clear SoftwareDistribution folder cache
- Clear SoftwareDistribution folder cache
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Run DISM Tool to restore system integrity
- Run DISM Tool to restore system integrity
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Corrupt Windows Update cache
- Third-party driver block
- Corrupted driver store files
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