Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Install DirectX End-User Runtime Web Installer
- Install DirectX End-User Runtime Web Installer
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Run SFC and DISM to restore system files
- Run SFC and DISM to restore system files
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Copy the DLL file from a trusted source or reinstall the game
- Copy the DLL file from a trusted source or reinstall the game
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Missing legacy DirectX 9 runtimes
- Corrupted or deleted system DLL files
- Incorrect application folder installation paths
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