Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Clean RAM gold contacts using a soft eraser
- Clean RAM gold contacts using a soft eraser
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Reseat RAM modules firmly in DIMM slots A2/B2
- Reseat RAM modules firmly in DIMM slots A2/B2
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Test memory blocks using MemTest86 diagnostic tool
- Test memory blocks using MemTest86 diagnostic tool
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
04Disable XMP/EXPO profiles to check clock stability
- Disable XMP/EXPO profiles to check clock stability
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Defective RAM module hardware memory corruption
- Oxidized RAM gold finger connector pins
- Corrupt motherboard memory traces or controller
- L2/L3 processor cache memory read exceptions
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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