Laptop battery is connected but not charging

What is BATT-NOT-CHARGING?

Laptop battery is connected but not charging ranks as a high-severity motherboard issue in our database. The adapter is on the network, the icon shows power, but the percentages do not increase. Common triggers are damaged battery (wear), manufacturer's battery software block (life extension - Lenovo Vantage, Asus MyAsus) and ACPI battery controller error. The steps below are ordered to resolve this efficiently.

Common Causes

• Damaged battery (wear)
• Manufacturer's battery software block (life extension - Lenovo Vantage, Asus MyAsus)
• ACPI battery controller error

Step-by-Step Fix Guide

• 1
  Uninstall 'Microsoft ACPI-Compliant Control Method Battery' in device manager and restart

  Uninstall 'Microsoft ACPI-Compliant Control Method Battery' in device manager and restart is the first thing worth trying, since it resolves BATT-NOT-CHARGING for most affected systems.

• 2
  Check the charging limit setting (e.g. 60%) in the

  If the fault persists, continue with the next steps, which account for less common mobo instability causes.

• 3
  utility Calibrate or replace the battery

  This step, "utility Calibrate or replace the battery", specifically rules out damaged battery (wear).

Commands & Diagnostics

Frequently Asked Questions