Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Reinstall the driver via Device Manager
- Reinstall the driver via Device Manager
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Try the Hardware Troubleshooter
- Try the Hardware Troubleshooter
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Install an older working version of the driver
- Install an older working version of the driver
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Bad, missing or outdated driver
- Incompatibility with the
- system Physical device failure (eg sound cards, Bluetooth)
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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