Back up important files. Save your work and record the exact message before changing anything. If Windows cannot start, see the startup guide.
Work through these checks
0 of 4 complete01Record any named driver
- Photograph the stop code and any .sys filename.
- Write down recent device-driver, peripheral, VPN or security-software changes.
You have a lead that can be checked against installed devices.
If it does not helpIf no driver is named, keep the dump for private analysis rather than guessing from the code.
02Identify the device or software owner
- Find the corresponding device in Device Manager or the software’s support documentation.
- Record its driver version before changing it.
The file can be associated with a specific vendor or package.
If it does not helpDo not delete a system driver file just because its name appears in a crash.
03Test an appropriate driver change
- Use the vendor’s instructions to roll back a recent problematic update, or install the appropriate supported driver for that device.
- Make one change and test the same activity again.
You can compare stability before and after that driver change.
If it does not helpIf it persists, retain both driver versions and the crash times for support.
04Escalate a recurring crash
- Provide the driver name, version history and stop code to support.
- If the machine cannot boot normally, use the startup guide before further changes.
A dump analysis can identify the failing operation.
If it does not helpDo not run aggressive driver stress tools without a recovery plan.
Possible causes
- Incompatible driver
- Corrupted INF file
- Network or GPU driver
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