Drivers · critical

How to fixSYSTEM_SERVICE_EXCEPTION

SYSTEM_SERVICE_EXCEPTION (0x0000003B)

What this error means

SYSTEM_SERVICE_EXCEPTION (0x0000003B) is a critical-severity system driver issue. The SYSTEM_SERVICE_EXCEPTION bug check indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code. Most commonly caused by graphic card drivers or system service conflicts. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 4 complete
01Update your GPU drivers to the latest stable version

Update your GPU drivers to the latest stable version.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Perform a clean install of display drivers using Display Driver Uninstaller (DDU)

Perform a clean install of display drivers using Display Driver Uninstaller (DDU).

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Test RAM using Windows Memory Diagnostic

Test RAM using Windows Memory Diagnostic.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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04Uninstall recently added third-party drivers

Uninstall recently added third-party drivers.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • Outdated, incompatible, or corrupted graphics card drivers
  • System memory (RAM) stability issues
  • Conflicts with third-party security software or virtual drivers

Useful Windows tools

These commands open Windows tools. Review any action inside the tool before applying changes.

dxdiag
mdsched.exe