Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Reinstall the USB drivers
Reinstall the USB drivers.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Try another USB port
Try another USB port.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Update the chipset
Update the chipset.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Corrupted USB driver
- Lack of port power
- Defective device
Useful Windows tools
These commands open Windows tools. Review any action inside the tool before applying changes.
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