Before you begin
Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Identify the culprit of the crash dump in WinDbg
- Identify the culprit of the crash dump in WinDbg
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Uninstall or update the detected driver
- Uninstall or update the detected driver
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Turn off Driver Verifier after diagnosis
- Turn off Driver Verifier after diagnosis
What to expect
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Driver accessed invalid memory
- IRQL violation
- Stack overflow in driver
Was this helpful?
Your progress is saved on this device.