Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.
Work through these checks
0 of 3 complete01Identify the culprit of the crash dump in WinDbg
Identify the culprit of the crash dump in WinDbg.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
02Uninstall or update the detected driver
Uninstall or update the detected driver.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
03Turn off Driver Verifier after diagnosis
Turn off Driver Verifier after diagnosis.
Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.
Possible causes
- Driver accessed invalid memory
- IRQL violation
- Stack overflow in driver
Was this helpful?
Your progress is saved on this device.