Drivers · low

How to fixDDU-FAIL

DDU clean uninstall failure

What this error means

DDU clean uninstall failure (DDU-FAIL) is a low-severity fault affecting the system driver. The Display Driver Uninstaller (DDU) failed to completely remove the old GPU drivers, preventing a new installation. Common triggers are DDU was not started in safe mode, active Windows Update in the background and restrictive Antivirus. Follow the steps below to fix it.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 3 complete
01Reboot into Safe Mode and run DDU again

Reboot into Safe Mode and run DDU again.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Disconnect from the internet while uninstalling and installing the new driver

Disconnect from the internet while uninstalling and installing the new driver.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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03Temporarily disable your antivirus

Temporarily disable your antivirus.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • DDU was not started in safe mode
  • Active Windows Update in the background
  • Restrictive Antivirus