Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Ensure game is installed on an NVMe SSD
- Ensure game is installed on an NVMe SSD
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Update Windows to the latest version
- Update Windows to the latest version
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Update GPU driver to version supporting DirectStorage (NVIDIA 522.25+ / AMD 22.40+)
- Update GPU driver to version supporting DirectStorage (NVIDIA 522.25+ / AMD 22.40+)
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- NVMe SSD required (not SATA)
- Windows 10 version below 1903 or Windows 11 required for full GPU path
- GPU driver lacks DirectStorage support
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
winverdxdiagWas this helpful?
Your progress is saved on this device.