Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Identify faulting driver from minidump via WinDbg
- Identify faulting driver from minidump via WinDbg
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Update all hardware drivers to latest versions
- Update all hardware drivers to latest versions
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Uninstall recently installed hardware or software drivers
- Uninstall recently installed hardware or software drivers
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Third-party driver with IRQL handling bug
- Outdated hardware driver using deprecated kernel APIs
- Driver verifier catching existing latent bugs
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