Network · low

How to fix SSL handshake failure

Network troubleshooting guide

What this error means

The browser or application cannot establish an encrypted HTTPS connection. The usual suspects are bad system time, obsolete root certificates, firewall blocking TLS and antivirus SSL scan.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 4 complete
01Check and correct date/time
  1. Check and correct date/time
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02Update the root certificates
  1. Update the root certificates
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
03Temporarily disable SSL scanning of antivirus
  1. Temporarily disable SSL scanning of antivirus
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
04Update Windows
  1. Update Windows
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Bad system time
  • Obsolete root certificates
  • Firewall blocking TLS
  • Antivirus SSL scan