Drivers · medium

How to fix USB device disconnects randomly due to power saving

Error code: USB-SELECTIVE-SUSPEND

What this error means

USB device (mouse, DAC, webcam) randomly disconnects and reconnects due to Windows USB Selective Suspend feature. This usually traces back to hub turning off port to save power and driver not handling resume correctly.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 2 complete
01Disable USB Selective Suspend in Power Options → Change plan settings → Change advanced power settings
  1. Disable USB Selective Suspend in Power Options → Change plan settings → Change advanced power settings
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
02Device Manager → USB Root Hub → Power Management → uncheck 'Allow the computer to turn off this device'
  1. Device Manager → USB Root Hub → Power Management → uncheck 'Allow the computer to turn off this device'
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • USB Selective Suspend enabled in power plan
  • Hub turning off port to save power
  • Driver not handling resume correctly