Drivers · medium

How to fixUSB-SELECTIVE-SUSPEND

USB device disconnects randomly due to power saving

What this error means

This medium-severity issue affects the system driver. USB device (mouse, DAC, webcam) randomly disconnects and reconnects due to Windows USB Selective Suspend feature. This usually traces back to hub turning off port to save power and driver not handling resume correctly. Work through the steps below in order.

Before you begin

Save open work and back up important files. Note any recent driver or hardware changes. If Windows cannot start, use the startup guide first.

Work through these checks

0 of 2 complete
01Disable USB Selective Suspend in Power Options → Change plan settings → Change advanced power settings

Disable USB Selective Suspend in Power Options → Change plan settings → Change advanced power settings.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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02Device Manager → USB Root Hub → Power Management → uncheck 'Allow the computer to turn off this device'

Device Manager → USB Root Hub → Power Management → uncheck 'Allow the computer to turn off this device'.

Use the instructions for your exact device and operating system. Check the manufacturer’s documentation before changing firmware, hardware, or system settings.

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Possible causes

  • USB Selective Suspend enabled in power plan
  • Hub turning off port to save power
  • Driver not handling resume correctly