Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.
Work through these checks
0 of 3 complete01Update motherboard BIOS to latest version
- Update motherboard BIOS to latest version
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
02Verify CPU is on motherboard's supported CPU list
- Verify CPU is on motherboard's supported CPU list
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
03Contact motherboard manufacturer
- Contact motherboard manufacturer
Check whether the original symptom still occurs.
If it does not helpContinue only if this check applies to your device. Consult its manufacturer if you are unsure.
Possible causes
- Outdated BIOS without microcode support
- Corrupted microcode file
- CPU generation mismatch
Useful Windows tools
These commands open Windows tools. Review changes before applying them.
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