Windows & BSOD · low

How to fix Windows Spatial Sound / Dolby Atmos not working

Error code: SPATIAL-SOUND-FAIL

What this error means

Spatial sound format (Windows Sonic, Dolby Atmos, DTS) fails to activate or produces distorted output. It's also often linked to exclusive mode conflict.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 3 complete
01Go to Sound → device properties → Spatial Sound → Off and back On
  1. Go to Sound → device properties → Spatial Sound → Off and back On
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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02Reinstall Dolby Access or DTS:X App from Microsoft Store
  1. Reinstall Dolby Access or DTS:X App from Microsoft Store
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
03Update the audio driver
  1. Update the audio driver
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Spatial sound not supported by current audio driver
  • License expired or Dolby app not installed
  • Exclusive mode conflict