Network · medium

How to fix Wi-Fi driver crash

Network troubleshooting guide

What this error means

The wireless network adapter has stopped responding or is disconnecting. The usual suspects are outdated Wi-Fi driver, 2.4GHz channel interference, problem with Power Management and overheated Wi-Fi module.

Updated

Before you begin

Save open work and back up important files. Use instructions for your exact device and software version. If Windows cannot start, see the startup guide.

Work through these checks

0 of 4 complete
01Update the Wi-Fi driver
  1. Update the Wi-Fi driver
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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02Set a fixed Wi-Fi channel on the router
  1. Set a fixed Wi-Fi channel on the router
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors
03Turn off Power Saving in adapter settings
  1. Turn off Power Saving in adapter settings
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

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04Try the 5GHz band
  1. Try the 5GHz band
What to expect

Check whether the original symptom still occurs.

If it does not help

Continue only if this check applies to your device. Consult its manufacturer if you are unsure.

Browse related errors

Possible causes

  • Outdated Wi-Fi driver
  • 2.4GHz channel interference
  • Problem with Power Management
  • Overheated Wi-Fi module